Returns & Refunds Policy

Last updated: 29 October 2026

At Nordlys Jewellery, we want you to shop with confidence.

This policy explains your legal right of withdrawal, our voluntary 30-day return policy, and how refunds are handled.

Your 14-Day Right of Withdrawal

If you are a consumer in the European Union, you have the legal right to withdraw from your purchase within 14 days of receiving your order, without giving a reason.

To exercise this right, email info@nordlys-jewellery.com with a clear statement that you wish to withdraw from your order. Please include your name, order number and the email address used at checkout.

You must return the item within 14 days after notifying us of your withdrawal.

Our 30-Day Return Policy

In addition to your statutory rights, Nordlys Jewellery offers a voluntary 30-day return policy for unused items.

To request a return within 30 days of delivery, contact us at info@nordlys-jewellery.com. We will provide the applicable return instructions and return address.

To be eligible for a change-of-mind return, jewellery must be:

  • Unworn and unused
  • In its original condition
  • Free from damage, perfume, alterations or signs of wear
  • Returned with original packaging where reasonably possible

Return Costs

For change-of-mind returns, you are responsible for the direct cost of return shipping.

For a valid withdrawal from an entire order, we will refund the purchase price and the cost of standard delivery. We do not refund additional costs where you selected a more expensive delivery option than standard delivery.

If an item is faulty, damaged or incorrect, we will provide an appropriate solution and reimburse reasonable return costs where required.

Hygiene and Personalised Items

The right of withdrawal and our voluntary return policy may not apply to:

  • Personalised or custom-made jewellery
  • Sealed hygiene-sensitive items, where the seal has been removed after delivery
  • Gift cards
  • Items that have been worn, damaged or altered

This does not affect your legal rights if an item is faulty, damaged or not as described.

Faulty, Damaged or Incorrect Items

If your jewellery arrives faulty, damaged or incorrect, please contact us as soon as possible at info@nordlys-jewellery.com.

Please include your order number, a description of the issue and clear photographs of the item and packaging. We will review the situation and offer the appropriate remedy.

Refunds

Once we receive your withdrawal notice, we will process your refund without undue delay and no later than 14 days after being informed of your decision. We may wait until we have received the returned item or proof that it has been sent back, whichever happens first.

Refunds are issued using the same payment method used for the original purchase, unless you agree otherwise.