Privacy Policy

Last updated: 29 October 2026

This Privacy Policy explains how we, trading as Nordlys Jewellery (“Nordlys Jewellery”, “we”, “us” or “our”) collects, uses and protects your personal data when you visit or make a purchase through nordlys-jewellery.com.

Controller: Nordlys Jewellery
Chamber of Commerce number: 92653618
VAT number: NL004967791B67
Email: info@nordlys-jewellery.com

Personal Data We Collect

When you visit our website or place an order, we may collect:

  • Name, billing address and delivery address
  • Email address and phone number
  • Order details and customer-service communications
  • Payment confirmation information
  • Device, browser, IP address and website activity
  • Marketing preferences, where applicable

We only collect personal data that is necessary to operate our store, process orders, provide customer support and improve our services.

How We Use Your Data

We process your personal data to:

  • Process, fulfil and deliver your order
  • Send order confirmations, delivery updates and service messages
  • Handle returns, refunds, exchanges and warranty requests
  • Respond to customer-service enquiries
  • Prevent fraud and protect our website and customers
  • Improve our website and shopping experience
  • Send marketing communications where you have given consent
  • Meet legal, tax and accounting obligations

We process order and account data because it is necessary to perform our contract with you. We process certain data to comply with legal obligations, protect our legitimate business interests or, where required, with your consent.

Shopify and Service Providers

Our store is hosted by Shopify. We may share relevant personal data with trusted service providers where necessary to operate our business, including:

  • Shopify
  • Payment providers
  • Shipping carriers and fulfilment partners
  • Customer-support and email-marketing platforms
  • Website analytics and security providers

Some orders may be fulfilled directly by suppliers located outside the European Economic Area. Where personal data is transferred outside the EEA, we take appropriate steps to ensure that the transfer is protected in accordance with applicable privacy law.

Payments

Payments are processed securely through the payment methods available at checkout.

Nordlys Jewellery does not store your full payment-card details. Payment information is handled by our payment providers in accordance with their own privacy policies.

Marketing

If you subscribe to our newsletter, we may send you updates about new collections, offers and promotions.

You can unsubscribe at any time by using the unsubscribe link in our emails or by contacting us at info@nordlys-jewellery.com.

Cookies

We use cookies and similar technologies to make our website work, remember your preferences, analyse website performance and, where you consent, personalise marketing.

You can manage your preferences through our cookie banner or browser settings. Please see our Cookie Policy for further information.

Data Retention

We retain personal data only for as long as necessary for the purpose for which it was collected. Order and invoicing data may be retained for longer where required by Dutch tax or accounting laws.

Your Rights

Under the GDPR, you may have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Restrict or object to certain processing
  • Withdraw consent at any time
  • Request data portability

To exercise your rights, contact info@nordlys-jewellery.com.

You also have the right to lodge a complaint with the Dutch Data Protection Authority, the Autoriteit Persoonsgegevens.

Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be published on this page.