Shipping Policy

Last updated: 29 October 2026

At Nordlys Jewellery, we handle every order with care and aim to keep the delivery process clear and straightforward.

Order Processing

Please allow 1–5 business days for your order to be processed.

During this time, we review your order, confirm product availability and prepare your parcel for dispatch. Business days are Monday to Friday, excluding public holidays.

Estimated Delivery Time

After dispatch, delivery usually takes 5–12 business days.

Delivery times are estimates and may vary due to carrier delays, customs processing, public holidays, peak periods, incomplete address information or other circumstances outside our reasonable control.

Fulfilment and Dispatch

Some orders may be shipped directly from our trusted fulfilment partners. Depending on the item and destination, parcels may be dispatched from outside the Netherlands or European Union.

This does not affect your statutory consumer rights.

Shipping Costs and Tracking

Shipping costs and available delivery options are displayed clearly at checkout before you complete your purchase.

Where tracking is available, you will receive tracking information by email once your order has been dispatched.

Incorrect Delivery Details

Please check your delivery details carefully before placing your order.

If you notice an error, contact us immediately at info@nordlys-jewellery.com. We will do our best to help, but we may be unable to amend an address once an order has been processed or dispatched.

Delayed, Lost or Missing Parcels

If your order has not arrived within the estimated delivery period, please contact us at info@nordlys-jewellery.com with your name, order number and the email address used at checkout.

If tracking shows that a parcel has been delivered but you cannot locate it, please first check with household members, neighbours and the local delivery carrier. If the parcel remains missing, contact us and we will investigate the matter with the relevant carrier.